If experiencing problems with iPod Access:

  1. Download a fresh copy of the most recent version of iPod Access or iPod Access for Windows.
  2. You need to set your iPod to manually update. To do this:
    - Start iTunes. Connect the iPod. With iTunes in front, immediately hold down the keys command-option (Mac OS X) or shift-control (Windows Vista/XP). When the iPod appears in iTunes source column, wait five seconds, then release the keys. This will skip the automatic iPod update.
    Set the iPod preferences to "Manually manage songs and playlists". This disables the automatic iPod update. To open the iPod preferences, select the iPod within iTunes source column, then click onto the upcoming iPod icon at the right bottom of the iTunes window (the left icon).
  3. Your iPod must be set to Enable Disk mode. This is also done in iTunes by selecting the first button in the lower right of the window.
  4. Turn on the "Remove Special Characters" option in the iPod Access settings.
  5. If you are missing songs after a backup it is possible that the file names are the same and each song is being replaced with another. To fix this issue open the preferences or press the "Settings" button in the iPod Access toolbar and under the file renaming section in the lower right of the window select either "ID number - Song Name" or "Song Name - Artist - ID number". These setting will rename each file with its unique ID number ensuring all files get transfered. Beacsue ID numbers change alot this setting will make using the "Backup" option difficult with multiple backups but will insure all files get copied.
  6. Confirm that the "Copy Files to iTunes Music Folder when adding to Library" option is checked in the Advanced tab of the preferences of iTunes for the iTunes integration to work properly.
  7. You have the most recent versions of iTunes and Quicktime.
  8. There can also be an issue if you are trying to copy to a firewire/usb drive that is connected to the same port as your iPod. The iPod needs a certain amount of power from the firewire/usb port and some drives (especially drives without extra power connectors) will eat up most of it. If this is the case try connecting your iPod directly to the computer without the drive and try to copy a couple songs.
  9. If you have an iSight or web camera for the same reason as above it should be unplugged.
  10. Try plugging the iPod directly into your computer (bypass the dock.)
  11. If you are using iPod Access for Windows and you are seeing a message like "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR4" this is a Microsoft bug and info can be found to fix it at http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B330137 . If the solution suggested on the Microsoft page will not help your situation you can pre-select the iPod Drive letter to eliminate this bug. To select your iPod drive letter run the “Assign iPod Drive Letter” utility located in the Start Menu folder for iPod Access.
  12. If you are using iPod Access for Windows and your iPod does not appear when it has been connected try turning on the "Use old iPod searching" option in the iPod Access preferences.
  13. If you are using iPod Access for Windows and the application will not open or seems to stay minimized then the preferences file has probably been corrupted. To delete this preference file use the “Delete Preference File” utility located in the Start Menu folder for iPod Access.
  14. If you are using iPod Access for Windows and both the “Add to iTunes” and “Clone” buttons do not seem to be operating then try changing the value of the “Use Alternate Script Engine” in the iPod Access preferences.
  15. If you are using iPod Access for Windows and Dreamweaver opens whenever using the "Add to iTunes" and "Clone" buttons some program has changed the file association for .js or .hta files. To fix this problem, Start Explorer (My Computer) and select Tools | Folder Options, File Types tab. Find the type "JScript file" and have it open with "Windows Script Host". If "Windows Script Host" isn't listed, click the Browse button and find the file c:\Windows\System32\wscript.exe.
  16. If all else fails email Tech Support.

After Purchase Services:

If you puchased iPod Access through the Esellerate system you can visit Esellerate After-Purchase Services to:

  • Print a receipt for your order
  • Re-download products purchased from an eSellerate web store
  • Request serial numbers
  • Report changes in your personal information
  • Access your order history
  • Request purchase process information

For all other support issues please email Support for help.

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