- Download a fresh copy of the most recent version of iPod
Access or iPod Access
- You need to set your iPod to manually update. To do this:
- Start iTunes. Connect the iPod. With iTunes in front, immediately hold down
the keys command-option (Mac OS X) or shift-control (Windows Vista/XP).
When the iPod appears in iTunes source column, wait five seconds, then
release the keys. This will skip the automatic iPod update.
Set the iPod preferences to "Manually manage songs and playlists".
This disables the automatic iPod update. To open the iPod preferences, select
the iPod within iTunes source column, then click onto the upcoming
iPod icon at the right bottom of the iTunes window (the left icon).
- Your iPod must be set to Enable Disk mode. This is also done
in iTunes by selecting the first button in the lower right
of the window.
- Turn on the "Remove Special Characters" option in
the iPod Access settings.
- If you are missing songs after a backup it is possible that the file
names are the same and each song is being replaced with another. To
fix this issue open the preferences or press the "Settings" button
in the iPod Access toolbar and under the file renaming section in the
lower right of the window select either "ID number - Song Name" or "Song
Name - Artist - ID number". These setting will rename each file
with its unique ID number ensuring all files get transfered. Beacsue
ID numbers change alot this setting will make using the "Backup" option
difficult with multiple backups but will insure all files get copied.
- Confirm that the "Copy Files to iTunes Music Folder when adding
to Library" option is checked in the Advanced tab of the preferences
of iTunes for the iTunes integration to work properly.
- You have the most recent versions of iTunes and
- There can also be an issue if you are trying to copy to a firewire/usb
drive that is connected to the same port as your iPod. The
iPod needs a certain amount of power from the firewire/usb port and
some drives (especially drives without extra power connectors) will
eat up most of it. If this is the case try connecting your iPod directly
to the computer without the drive and try to copy a couple songs.
- If you have an iSight or web camera for the same reason as above
it should be unplugged.
- Try plugging the iPod directly into your computer (bypass the dock.)
- If you are using iPod Access for Windows and you are seeing a message
like "There is no disk in the drive. Please insert a disk into
drive \Device\Harddisk1\DR4" this is a Microsoft bug and info
can be found to fix it at http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B330137
. If the solution suggested on the Microsoft page will not help your
situation you can pre-select the iPod Drive letter to eliminate this
bug. To select your iPod drive letter run the “Assign iPod
Drive Letter” utility located in the Start Menu folder for
- If you are using iPod Access for Windows and your iPod does not appear
when it has been connected try turning on the "Use old iPod searching"
option in the iPod Access preferences.
- If you are using iPod Access for Windows and the application will not
open or seems to stay minimized then the preferences file has probably been
corrupted. To delete this preference file use the “Delete Preference
File” utility located in the Start Menu folder for iPod Access.
- If you are using iPod Access for Windows and both the “Add
to iTunes” and “Clone” buttons do not seem to be
operating then try changing the value of the “Use Alternate Script
Engine” in the iPod Access preferences.
- If you are using iPod Access for Windows and Dreamweaver opens whenever
using the "Add to iTunes" and "Clone" buttons some program has changed
the file association for .js or .hta files. To fix this problem, Start
Explorer (My Computer) and select Tools | Folder Options, File Types
tab. Find the type "JScript file" and have it open with "Windows
Script Host". If "Windows Script Host" isn't listed,
click the Browse button and find the file c:\Windows\System32\wscript.exe.
- If all else fails email Tech